Refund policy

RETURN AND REFUND POLICY

Last Updated: August 24, 2026

At RADHE CHEMICAL, we are committed to supplying quality chemical products to our customers. Since we deal with industrial, specialty and other chemical products, returns and refunds are subject to specific conditions to ensure product quality, safety and proper handling.

Please read this Return and Refund Policy carefully before placing an order.

1. GENERAL RETURN POLICY

Due to the nature of chemical products, returns are generally not accepted after delivery unless:

The wrong product was supplied by RADHE CHEMICAL;
The product was damaged or leaking at the time of delivery;
The quantity supplied was different from the confirmed order;
The product does not match the agreed specification or confirmed product details; or
RADHE CHEMICAL has given prior written approval for the return.

All return requests are subject to verification and approval by RADHE CHEMICAL.

2. REPORTING A PROBLEM

If you receive a damaged, leaking, incorrect or defective product, please contact us as soon as possible after delivery.

To help us review your request, please provide:

Order or invoice number;
Product name;
Batch number, where applicable;
Clear photographs or videos of the product and packaging;
Details of the issue; and
Delivery information.

Please do not use, mix, process, transfer or alter the product before the issue has been reviewed.

3. CONDITIONS FOR RETURNS

A return may be accepted only when the product:

Has not been used, opened, mixed, processed or altered;
Is in its original container and packaging;
Has been stored according to the applicable product requirements;
Has not been contaminated or damaged after delivery; and
Has been approved for return by RADHE CHEMICAL in writing.

Products must not be returned without prior approval from RADHE CHEMICAL.

4. NON-RETURNABLE PRODUCTS

Returns or exchanges may not be accepted for products that have:

Been opened or used;
Been mixed, processed, repacked or altered;
Been contaminated due to improper handling;
Been stored improperly after delivery;
Been damaged due to customer handling;
Passed their applicable shelf-life or expiry period after delivery; or
Been specially ordered, customised or sourced specifically for the customer.

5. PRODUCT SUITABILITY

Customers are responsible for confirming the suitability of a chemical product for their intended application before placing an order.

We recommend that customers review the applicable product specifications, Technical Data Sheet (TDS), Safety Data Sheet (SDS/MSDS) and other relevant technical information.

Where necessary, customers should conduct appropriate testing or trials before using a product in large-scale production.

A product will not normally be eligible for return or refund solely because it does not meet a customer's particular application requirements, unless RADHE CHEMICAL has specifically guaranteed the suitability of the product in writing.

6. REFUND POLICY

If a return or claim is approved by RADHE CHEMICAL, the appropriate remedy may include:

Replacement of the product;
Supply of the correct product;
Credit adjustment;
Partial refund; or
Full refund.

The method of resolution will depend on the nature of the issue and the applicable order terms.

Approved refunds, where applicable, will be processed through an appropriate payment method or other mutually agreed arrangement.

7. SHIPPING AND TRANSPORTATION CHARGES

Shipping, transportation, handling and related charges may not be refundable unless the return is approved due to an error or fault attributable to RADHE CHEMICAL.

Where a return is approved for reasons not attributable to RADHE CHEMICAL, the customer may be responsible for applicable return transportation and handling costs.

8. CANCELLATION OF ORDERS

Order cancellation requests must be made as soon as possible.

Once an order has been processed, specially sourced, packed, dispatched or delivered, cancellation may not be possible.

Orders for specially sourced or customised products may not be eligible for cancellation or refund once procurement or processing has started.

9. INSPECTION OF GOODS

Customers are advised to inspect the goods and packaging at the time of delivery.

Any visible shortage, damage, leakage or incorrect product should be reported promptly to RADHE CHEMICAL with appropriate supporting information.

Failure to report an issue before the product is used, processed, mixed or altered may affect the eligibility of a return, replacement or refund.

10. RIGHT TO REFUSE A RETURN

RADHE CHEMICAL reserves the right to refuse a return or refund request where:

The product does not meet the conditions of this policy;
The claim cannot be reasonably verified;
The product has been used, altered or improperly stored;
Required supporting information is not provided; or
The issue arose due to improper handling, storage, processing or use after delivery.

Nothing in this policy affects any rights that cannot be excluded under applicable law.